Child Support Agency hang up on me

This phonecall follows on from the one I made a video for last year, it was just a few hours later. The Child Support Agency had set up a DEO with my employer for £550 per month, far more than I should be paying, and more than enough to mean I couldn’t pay the mortgage on what was mine and my-ex wife’s home.

They had already admitted their mistake in what they described as an ‘administrative error’ moments earlier in the previous phone call, but couldn’t see how their taking £550 per month from me in any way jeopardised my home as I couldn’t afford my mortgage. I guess everyone at the CSA can afford to have amounts that large taken from them and still make their mortgage payments.

My attempt to communicate this to them fell on deaf ears, especially when they realised I was recording the call.

You need to a flashplayer enabled browser to view this YouTube video

8 Responses to “Child Support Agency hang up on me”

  1. [..YouTube..] Total Class…as normal..i am sure i got that woman has well

  2. I know how you feel with the CSA, i have been fighting them for 12 years now and whenever i call it always falls on deaf ears. Just lately I got a message on my answerphone asking for me to call the department for work and pensions. When I called it was the CSA and I spen 30 mins and 4 phone calls to get through to the extension I was asked to call only to be put on hold for another 20mins. I give up with them, incompetant fools.

  3. thank you for publising the incompetence, of the csa ,my husband is suffering at the csa hands with massive arrears due to their administrive errors ,like yourself letters went to the wrong address,this is a apparently untouchable organisation ,we must all unite to try and get them scrapped.
    i would also like to say -why shoundnt you record your phonecalls,they record theres,if they didnt have anything to hide they woundnt mind ,they just want to lie about whats said

  4. Fantastic, keep recording, keep publishing. These incompetents are just going to get worse under C-MEC.

    “Calls may be recorded for training purposes”

  5. Another great video Mr Daz, I have post the link on the F4J forum for all to enjoy.

  6. [..YouTube..] What this country has become is a joke.
    The CSA is testimony to this.

  7. [..YouTube..] This seems completely ridiculous, can you contact your local (or any), MP? Good luck!

  8. [..YouTube..] Total scum bags the CSA - told me I owed them over £2000 when I barely saw my daughter for the first 18 months of her life - and I was paying to take my ex to court to get access! They fail to see the obvios link between denial of access and non-payment of child maintenance

Discussion Area - Leave a Comment