Mr Daz

Wow, this has been some morning.

Firstly, Direct Line phoned up and apologised for paying out the wrong person when my car was stolen in 2006 and said they’d compensate me for it being off the road for a year as a direct result of their actions. Incredible.

Then, the Child Support Agency phoned and said they’d made a mistake and realised that actually, yes, I had been paying for my ex-wife’s house between January 07 - January 08, therefore I wasn’t actually in arrears. They’re going to refund all of the money they’ve incorrectly taken from me.

Then, and this too good to be true, BT phoned…. and the person was ENGLISH! He said that they were sorry for debiting me twice in August, and for quoting me £33 for broadband, only to then charge me £68.

But wait, there’s more. Royal & SunAlliance then phoned and said they were sorry for delaying repairing my car for a year and would be sending me a full written apology.

I need to go and have a lay down. This has all been too much this morning.

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Tags: British Telecom, CSA, Direct Line Insurance, General, Royal & SunAlliance by MrDaz
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After what happened with Royal & SunAlliance, where they shirked their responsibilities for over a year and then eventually caved in when they saw the bad press they were getting both here and in the SERPs, do you think Direct Line Insurance will also see sense and compensate me before it gets too messy for them?

They’re the imbeciles who paid out the wrong person when my car was stolen, recovered and then fraudulently claimed on by my ex-wife. They then placed a stolen marker on the car saying they wanted me to hand it over to them, and refused to speak to me on the matter. Over a year later they admitted via letter and taped phone call that they were in the wrong and should have done more to discover the true owner of the car earlier, but insisted that they were not responsible for my car being frozen in limbo during that time.

Obviously they were responsible, they’re the idiots who paid out the wrong person and refused to speak to me. They have ADMITTED their error in writing, yet they still say they won’t compensate me.

Well, now I’ve beaten RSA so convincingly, I’m turning my attentions to Direct Line Insurance. They either compensate me to the tune of what I have demanded, or this thing escalates to the likes of which they couldn’t possibly imagine.

Do you think they’ll buckle? Do you think they’ll stand firm? Cast your vote now.

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Incidentally this website now ranks on page 3 of Google for Direct Line Insurance, and page 1 for Direct Line Insurance Claims Department. The stats for this site read like a veritable list if car insurance related terms and companies. Talk about bad press!

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Tags: Direct Line Insurance, Royal & SunAlliance, Stolen Car by MrDaz
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Today I sold my Celica, which was a big leap of faith because it means I’m having to use the Z3 which hasn’t been fully fixed. For some reason when BMW repaired the bodywork they neglected to fix the door. Why? Guess they missed it.

I’ve told RSA and they said to get it quoted on and they’d pay for it. Fine.

However today, after selling the Celica, I tried to drive the BMW. Not a frickin’ jot from it. Flat, dead, lifeless.

I called the AA and they looked at the car, performed a test on the battery and found it was leaking power. Seems the battery was completely useless and needed replacing. Also, the connections were loose which showed it had been jump started recently. By BMW perhaps to get it on the flatbed?

So I’ve just spent a further £80 on a new battery with the AA, which of course had this car been fixed in July 2006 when it was RSA’s responsibility to do so I wouldn’t have needed to. Being sat idle for 17 months takes its toll.

Guess I need to phone RSA again on Monday and get them to pay for this as well.

I hope this is the last of it, I really do.

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Tags: Royal & SunAlliance, Stolen Car by MrDaz
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I arrived home today at 6:05pm to be greeted with the sight I never thought I’d see. My BMW Z3 sat on a flat bed outside my house. It has now, after 17 months, been fixed.

I’m in too much shock to post up a full review of my emotions and feelings towards all of this, and how it has affected me over the last year and a half. I’ll give a detailed summary tomorrow.

But for now, my car, my pride and joy, has been returned to me.

I need a drink.

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