Mr Daz

In the Summer of 2006 I started going to gym again. Guess I felt a little out of shape and wanted to do something about it, it happens to us all. My nearest gym was in Fairwater Leisure Centre, Cwmbran. It wasn’t much of a gym, but was cheap and had enough equipment for me to use for the first few months.

However, in September they phoned me on day to say they’d closed the gym for refurbishments, and it would remain closed for about 4 weeks. Now, being a council run gym I knew that ‘4 weeks’ meant at least 6 weeks.

Also, I had just renewed my monthly subscription with them, but they said I’d get a month added to my subscription once they re-opened.

Obviously this wasn’t good enough as I was in a training routine and couldn’t just stop for 6 weeks (or 4 as they claimed) so I joined the gym at Cwmbran Stadium. It cost a bit more, was further away but was a much better gym.

Then, on November 1st, Fairwater Leisure Centre phoned me to say they’d re-opened and I could use the gym again… some 6 weeks later

I explained I’d now joined Cwmbran Stadium and didn’t need their subscription, so could they just reimburse me for the amount I’d spent when the gym was shut, without warning. The woman said she’d speak to the manager and he’d phone me back.

Guess what?

That’s right, nothing. I emailed several times throughout the next few months, with false promises of someone dealing with it.

In December I injured my back in Cwmbran Stadium and had to cancel my subscription, then I moved away from the area entirely in March. This was when I contacted Fairwater Leisure Centre again, only to be told by the manager that I somehow owed money to Cwmbran Stadium so he wasn’t going to reimburse me.

I explained that I didn’t owe them anything, and he should check his facts. He said he would and then call me back.

That was March 2007… 2007!

It is now April 2008… and I phoned them back, only this time, I recorded it. Tomorrow I’ll post up the phonecall and a summary of events since last week.

20 months to get back less than £20? Could only happen to me!

Tags: Complaints by MrDaz
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In the latest in a series of complaints that pre-date this blog, today I’d like to reminisce about Carphone Warehouse, and my efforts to return a phone to them.

Back in 2004 I bought two Sony Erikkson T610 phones from Carphone Warehouse, one for me and for the wife. We both had contracts already so I just bought the handsets, over £100 each.

A couple of days later I noticed that actually my wife was able to get a free upgrade with her contract, D’oh! So she returned the phone to Carphone Warehouse in Newport, South Wales.

This is where things started to go wrong. Carphone Warehouse told her that she couldn’t have a refund. This was somewhat confusing, as they had posters everywhere advertising their 14 day money back guarantee.

When she phoned me in work I was understandably outraged. I phoned the store immediately and was told by the rather rude and confrontational person on the other end that Carphone Warehouse did offer a money back guarantee, but it did not apply to phones…

Excuse me?

They have a money back guarantee at CARPHONE warehouse, and it does NOT apply to PHONES!!!

What the fuck does it apply to then????

Naturally I escalated the issue and contacted their head office, where I was told that actually YES, the money back guarantee does apply to phones. The manager of the store was instructed to call me and offer a full refund.

It meant my wife had to drag my two kids back down to the shop again to get the refund though.

Anyone else dealt with Carphone Warehouse?

Tags: Complaints by MrDaz
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