carphone-warehouse

Carphone Warehouse Manager calls me a tosser

Regular readers of this website may remember when I caught out an employee of Carphone Warehouse lying on the blog. They pretended to be a customer of theirs, yet used their work email address (pretty stupid, I know) and the resulting blog from this lie caused even more idiocy in the comments.

Well, now another member of Carphone Warehouse (one of their store managers) has decided to wade in to the abuse, calling me an ‘absolute tosser’. His full comment is below, with his grammar unedited.

Is this really the standard of employee that Carphone Warehouse attracts? If ever my decision to avoid that company like the plague needed reaffirming, this has done it. Thanks ‘Andy’.

MrDaz,

I appreciate this may be well overdue, and you may not even check this pathetic excuse for a website.

But you sir, are an absolute tosser.

Instead of having a “little bitch fit” on your own little pathetic website, why not try and sort the problem.

Yes CPW has changed over the years, and I pray that you have changed also.

CPW is filled with consultants and managers who want to help YOU, the customer, but this is not always pretty and straightforward when issues arise that have a strict policy to follow.

It is also not pretty and straightforward when we follow warranties, policies, regulations etc.

Unfortunately there are a few customers who don’t understand this and feel that the world owes them something and “just because they dropped their phone their entitled to another for free”. (for one little example)

I am a Manager at CPW, I can whole-heartedly say, with honesty in my words I do the very best for my customers but will not bend over backwards for arrogant, self righteous people such as yourself and break polices that good hardworking customers abide by.

So, just to recap, you sir, are an absolute tosser.

Good day

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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3 thoughts on “Carphone Warehouse Manager calls me a tosser”

  1. Never ceases to amaze me how people in customer-facing/customer service positions fail to rise above personal feelings and just do what’s best for the customer and therefore the company.

    This chap says he does his best for his customers, but also adds the caveat that he won’t bend over backwards for those he considers (rightly or wrongly) to be arrogant.

    This misses the point of his job. Arrogant or not, each customer has potential to either spend money or bad mouth the company. Regardless of whether or not you think they’re reacting badly to a situation or are fundamentally arrogant, you need to rise above it and bend over backwards for every customer.

    You think their demands or expectations are unfair? Well fuck you. It doesn’t matter what you think. You need to put your personal bias aside and kiss their area to the fullest, in order to make that person think your company is the fucking tits.

    You need to appreciate or at least tell yourself that if someone is behaving badly, it’s because of a situation they need resolved and by doing your best to resolve it, you do the best thing for you company.

    Getting in an argument and trying to ‘win’ the battle, may make you feel like a smart arse, but it loses business for your company.

  2. Spoken like a true idiot. You obviously either have never worked in the customer service industry or are a masochist. For the most part, yes you have a job to do, get over it, but only someone with no or only a small amount of experience in that sector would say what you have. Does the fact that someone has spent money in an establishment for whom I work give that person to permission to speak to me as though I were their property? Not only that but defective property? Regardless of how much custom you provide somewhere you should still be bound by the same rules as the remainder of society but for the most part a customer service desk is the only place outside of a courtroom where similar vitriole is reqularly displayed, purely going by my own anecdotal evidence of course. Once you have worked in this industry you find out that people can really be dog shit if they are not obliged to be good to you. So the next time you shout at some stranger because you don’t have phone signal or freak out because somewhere between the factory and your home a button has come off your shirt, remember the person you are shouting at; yes this is their job, how pleasant? maybe you could make it your job not to be a piece of dogshit and treat them with a little decency.

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