calling cpw workers dumb is wrong i myself am studying for my degree and do this as a part time job and know many other students doing the same.

my store is known for their good customer service and anyone who comes to me i will help to the best of my degree, i have been there with customers through month long customer care issues doing my best to get it sorted but like most groups have to let the powers that be sort it out when its outside of our policies, here are a list of CURRENT policies which are obviously able to change at any time but here we go

PAY AS YOU GO

RETURNS (REFUND)
ONLY ON O2 AND VIRGIN
WITHIN 14 DAYS OF PURCHASE

RETURNS (EXCHANGE)
VODAFONE
WITHIN 14 DAYS OF PURCHASE

ALL – 28 DAY FAULTY EXCHANGE FOR WARRENTY ISSUES ONLY (LIKE FOR LIKE)

PHONE CONTRACT (NEW)
RETURNS
O2, TALKMOBILE WITHIN 14 DAYS

UPGRADES
ONLY 14 DAY EXCHANGE ON TALKMOBILE AND VODA

the reason we cant on the others is that the networks ont allow it and in all prepay cases you will not receive the top-up back, and due to our new upgrades for pay as you go, any of those are 14 day exchange on o2 and voda, no returns as free credit can be awarded

if you dont like CPW just dont shop there, i would never force anyone to buy something or even come into the shop if they didnt want to

if you find a liar in the cpw just report them to the customer care line or write a letter if you feel strongly about it, much like yourselves im never in any luck with banks and things in general and make complaints all the time, i even do it on behalf of my customers like when a customer sent of a nokia 1661 for repair they exchanged it to a handet which didnt charge so got her a new one which came 2 days later as was a first time repair, slate the store you went to because i know for a fact that all of my friends who work for cpw actually care about helping people, and have empathy for those who have these issues.

whenever you buy a phone from cpw you get a text to rate customer service thats the only way the rotten people will be let go. remember we are all just people at the end of the day and spreading hate only makes more hate why dont you get in contact with someone at CPW and have them post a blog on here to help people with their problems in confidence like a mistery shopper whistle blower… wouldnt that be more productive than everyone just ranting on about issues, it wont solve them

if you get someone who wont help you over the phone or in store ask them to put notes on your lead so you have records of what happens

and im sure i dont need to say this but its not just CPW all companies have their issues you just have to find the right person take their name/card and always go back to em

cheers guys

Firstly i’d like to congratulate you MrDaz on a, capturing my attention & b,twisting the minds of every ‘impartial’ customer who may have ever had something small or large go wrong and had the misfortune of falling over this Agony Aunt style blog.

Secondly I’d like to point out that at no point have you illustrated your so called issue, nor bothered to resolve with any kind of constructive criticism. So at that point i’m afraid you lost my ‘favor’

To every one else feel free to wonder down the Daz lane and get no where when you need a hand. Clearly this fine man is incapable of communicating within an appropriate manner toward anyone in a retail environment and so takes his ‘pms’ style irritations out of the faceless soul; that is the internet.

Indeed you can bitch and moan and celebrate your irritations with incapable like minded individuals. Alternatively take my advise.

Keep your cool, go to whatever outlet you bought whatever product or service you accepted, and genuinely ask for help. If you storm in to a store embarrass anyone in earshot (yes, including other customers…) You’ll get no help and no support.

Take Marks and Spencer, Take Phones4u, Take MacDonalds, Take whoever you’d like apply the same rule and suddenly they’re no so indifferent.
Carphone Warehouse Have done nothing but try to deliver a good service through the best people they can.

May I recommend you check your subtle facts before issuing bold statements toward the internationally recognised business and maybe contemplate how silly you actually sound? …Although, having said that your ego seems to fly so substantially high you wouldn’t dare. You couldn’t actually take in to consideration a thought of common sense as it’s likely your not only a customer of this business but I wouldn’t mind suggesting you may have worked for them yourself once before. Leave on bad terms did you?

1. Carphone pay is no where near the minimum wage – unless of course you worked in the business 5 years ago or more, not that that has much relevance to your winning.
2. You clearly know the caliber of staff Carphone and other respectable retailers employ (having been there once before?) good luck seeking help and being spit-roasted by other commission based business’s..
3. FACT. Phones don’t like getting wet.
Much like most electrical items. However I recommend seeing how far you get trying to return a new car after you drive it through a river perhaps or maybe just take your laptop in the shower and see what the distributor has to say about that… doesn’t take a genius really does it.
4. Finally because I’m sure the reader of this article will probably be falling asleep with boredom by now, I’ll suggest it anyway… Maybe you, MrPmsDaz; should single handedly go and moan your way to a happier consumer life in the manor you’ve demonstrated so well, face to face with all those manufacturers you love to hate, you never know you might actually do the Uk a favor. Whilst your at it remind mr millionaire Dyson that his hoovers need to stop falling apart and that Mr Gates is a fool for making such a shit Windows phone platform….

Yours faithfully a grateful member of the Uk’s ever growing society.

Yeah I work for the Carphone Warehouse and yes it does fall down at times in terms of customer service…which massive multi-national consumer facing company does not? The reality is that very few big UK companies actually do customer service very well. Our disposition is not sunny enough for American style, idiot-faced grins and bile inducing words like “Hi welcome to (store of choice) how can I help you today !” But to lay in on CPW the way you do is neither balanced or even accurate.

Firstly, are you serious? You really think it would be cost efficient to have a member of staff to trawl through forum and complaints sites leaving positive comments and goodwill like some corporate Mary Poppins? That is one conspiracy theory too far my friend.

Secondly, fact-check before you endorse. The gentleman that alleges that the Knowlege Management (KM) team mastermind this reputation management policy has mashed together truth and lie and is selling it as the answer and it sounds like you bought it! The KM team manage our intranet and Help and Support sites and they also maintain three twitter accounts that are clearly identified as CPW owned.

@carphoneware
@cpwhelp
@cpwcares

That’s it.

But of course I cannot be believed because I work for the company right….

Yeah we have a long way to go before customer service is 100% 100% of the time. While we get there maybe people can show a little gratitude for the fact that without CPW everyone in the UK would still be obligated to pay for handsets, Broadband and Laptops. The Chairman of the company is one of the few people who has the balls to stand up to the government against the penalising of people found sharing files on the internet. Something that 90% of people reading this site would be gulity of.

It’s much more fun to hate than it is support though, right…

Check out the “Sale of goods act” Claire, then pass it on to your colleagues?

The liabilty for repairs, faulty goods, replacements and/or refunds are that of the business who instigated the sale.
Under the act, a customer’s receipt is a binding contract between the seller and the purchaser.

Any relationship between companies and manufacturers of goods has absolutely no relevance to a customer, as it is the sole responsibilty of the company selling the product to make representations to the manufacturer, regarding quality, repairs, substandard products, etc.

Be well…