Yeah I work for the Carphone Warehouse and yes it does fall down at times in terms of customer service…which massive multi-national consumer facing company does not? The reality is that very few big UK companies actually do customer service very well. Our disposition is not sunny enough for American style, idiot-faced grins and bile inducing words like “Hi welcome to (store of choice) how can I help you today !” But to lay in on CPW the way you do is neither balanced or even accurate.

Firstly, are you serious? You really think it would be cost efficient to have a member of staff to trawl through forum and complaints sites leaving positive comments and goodwill like some corporate Mary Poppins? That is one conspiracy theory too far my friend.

Secondly, fact-check before you endorse. The gentleman that alleges that the Knowlege Management (KM) team mastermind this reputation management policy has mashed together truth and lie and is selling it as the answer and it sounds like you bought it! The KM team manage our intranet and Help and Support sites and they also maintain three twitter accounts that are clearly identified as CPW owned.

@carphoneware
@cpwhelp
@cpwcares

That’s it.

But of course I cannot be believed because I work for the company right….

Yeah we have a long way to go before customer service is 100% 100% of the time. While we get there maybe people can show a little gratitude for the fact that without CPW everyone in the UK would still be obligated to pay for handsets, Broadband and Laptops. The Chairman of the company is one of the few people who has the balls to stand up to the government against the penalising of people found sharing files on the internet. Something that 90% of people reading this site would be gulity of.

It’s much more fun to hate than it is support though, right…

Check out the “Sale of goods act” Claire, then pass it on to your colleagues?

The liabilty for repairs, faulty goods, replacements and/or refunds are that of the business who instigated the sale.
Under the act, a customer’s receipt is a binding contract between the seller and the purchaser.

Any relationship between companies and manufacturers of goods has absolutely no relevance to a customer, as it is the sole responsibilty of the company selling the product to make representations to the manufacturer, regarding quality, repairs, substandard products, etc.

Be well…

Cpw manager (will not mention store at this moment in time as have filed a court case against cpw)
do not want them to have any excuse in court……………………………

But manager is now trying to deny what he had stated in store and during a telephone conversation…………………………..

Well well well, thank god for voice recorders.

Said manager has also threatned me with legal action if i name him on any court papers or mention his name to the press !!

By law i can repeat what he stated to me, we mere mortals who dont work for cpw also have solicitors………….

Question to cpw staff,
Cpw pay minmum wage…….. All jobs that dont require any educational qualifications do !

So how can you afford a solicitor……..?
Ermmmmmmmmmmmmm let me think……

Is it by selling customers personal details eg, ( the danielle lloyd case where she sued cpw) for gross neglect of her personal data.
Or when they were taken to court and made to sort out how they were accidently using old customers details to issue new contracts without that customer knowing…………..

All the above can be googled, so cant sue me as already splashed all over the world wide web by everybody else.

So do your best carphone warehouse……..

Have told serving soldiers that they cant repair their phones as sweat from their ear has caused damage to the phone……………
how about some carphone warehouse staff be shipped out to afghanistan to learn what a proper job is

Cpw bring this country down with their lies, their brain washed staff who by the way is probably the only job they can get as its a well known fact that staff turnover at cpw is massive……………………….

How many qualifications do you need to be a member of staff at cpw.
Errrrrrrrrmmmmmmmmm none

But you do need to be a good liar,
good at passing the buck
sometimes a sandwich short of a picnic !
Easily influenced by management

Mind you i suppose working for them is one step up from being on the dole.

To all soldiers, sailors and airman who serve this country do not give your custom to carphone warehouse.
If you spend your hard earned money that you got from fighting on the front line …..

These people will have it off you and you will have no customer rights.

Pass this on………………………………..

Google complaints about the carphone warehouse then pass it on

^^^^

we arent all like that at all…if you read my last post you would see that

I’m actually impressed that Carphone Warehouse is ‘trying’ to handle the online reputation that is has. Of course, their attempts are completely misguided. You don’t handle reputation management by going round forums and blogs and pretending to be a satisfied customer, giving your own company a glowing review that flies in the face of every other review on the website.

That’s a completely idiotic and naïve way of attempting to handle reputation management.

Perhaps they should ask me for advice, I could show them exactly how to do it – I am, after all, already doing it for them in reverse. I just need to switch my aim.