BT just cannot get it right

As you may know I’ve been paying £68.50 per month for Broadband with BT, which is outrageous. I emailed them about it again on November 1st with the following:

I see I’ve just been debited another £68.50 for my broadband service. This has to be the most expensive broadband available on the market today. Much more than the service was originally sold to me at.

I’d suggest you reduce this monthly payment to what it should be or I’ll cancel my contract and go with Vodafone.

18 days later and they still haven’t bothered to reply. Furthermore I received a letter from BT billing to my OLD address in Wales saying I was £25.06 in credit.

I can’t frickin’ believe this. These idiots know I have moved. They fitted my bastard phone line! I’ve had enough, so emailed them about that today:

Account Number: GB*******
Bill Reference: GB*******

I have already told you of my change of address, you have sent me correspondance there, yet for some reason you sent this bill to my old address saying I was £25.06 in credit! I am not surprised by this basic error on your part. I have tried for the last few months to get my direct debit for broadband down from £68 to what it should be, £33, yet you can’t seem able to do that either.

My address is NOT

190 ****

It is, as you well know:

17 ****

Recredit my account with the £25.06 and reduce my direct debit or I will leave BT. I cannot tolerate this incompetance any further.

Please call me if you like on ******

Regards

A soon to be ex BT customer
Mr Jamieson

Again I doubt they’ll reply. I also forwarded my previous email back to the broadband department for them to answer as they’ve ignored it since November 1st. I have incidentally been chasing the reduction of this bill for months, as you can probably imagine.

Well, the direct debit is due on December 1st. If I don’t get confirmation of its reduction before then I will cancel it. I’m not tolerating incompetence like this any more.

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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2 thoughts on “BT just cannot get it right”

  1. I work at BT, I get free phone and broadband. Arranged for this to be closed off and installed at the new house 7 years ago, and only 2 years ago did billing call me to ask if this was still required. The people in my old house confirmed they’d used it for 5 years without bills. Unfortunately most people who work at BT don’t know their elbows from their ar*eholes. Overall it’s a plastic business that doesn’t give a toss about you wether an employee or a customer.

    Now the government is letting them get more of a monopoly as they are the only bidder for broadband to the rural areas. Funny that the CEO of BT is also taking a government office…….. Lining each others pockets, whilst ripping off customers for what is truly a crap service.

    Deepest sympathies, don’t hold your breath regarding a solution.

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