I was rather abruptly awoken this morning by the phone ringing (a very loud phone at that) which caused me to jump up believing I’d overslept and was late for work. I was sure I’d answer the phone and be questioned about my tardiness.
But no. When I picked up the phone I heard a beep, before a recorded voice stated something along the lines of:
“Hello. You recently contacted Virgin Media to make a complaint. We would like you to give feedback about…”
I hung up. I was not late for work. I had not overslept. My alarm was not due to sound for another 30 minutes.
So Virgin Media (NTL in disguise), you want feedback do you? Here’s some feedback; don’t call me early in the morning, with a recorded message, asking for feedback on a previous complaint. It might, and say might, not have been quite so bad had the call been from a real live human being, as opposed to a pre-recorded track played down the phone. However it wasn’t. You woke me, with no thought for how it would impact on my day, and you couldn’t even be arsed to have one of your own staff do it – you instead had a soulless machine do it for you, while you lay in bed dreaming of profits.
It’s bad enough that we have to deal with your infernal robotic voices when we call you for assistance, trying in vain to get our TV to show on-demand at peak times, only to be placed on hold for Christ knows how long. Now you have your damn recorded messages calling us at all sodding hours of the day to extract some form of automated revenge on customers who have shown the audacity to make a complaint in the first place.
Virgin Media! You have the impertinence to call me with a robotic sounding message in the small hours of the day! You have started a war you cannot win sirs, I assure you of this!