This is a guest post from Sylvia Milton, who wanted to share her nightmare story of banking errors, confusion and dreadful customer service – a nightmare which has so far run for 16 months and still hasn’t ended. If you’ve encountered similar problems in your life, please let us know about them in the comments below…
It started with a simple query about my bank account, and grew into a nightmare that hijacked my life and destroyed my credit rating.
On 19th November 2012 I asked Halifax to identify two Direct Debits on my Bank of Scotland business account: £238 to Halifax, £40.85 to T-Mobile. They could not. I asked a BOS Relationship Manager to cancel the DD’s, in the expectation that Halifax and T-Mobile would contact me for missed payment and I could then clarify what I was paying for.
Halifax and BOS subjected me to a six hour long ordeal on the phone that day, shunting me between BOS and Halifax. After five hours a Relationship Manager offered to call me back to stop my phone bill running up further and transferred me to the business department dealing with indemnity claims to see if they could help. BOS advised me to Continue reading →
I have been a customer of 1and1 Internet for over ten years now – though I can’t for the life of me understand why. When it comes to customer service they are, by far, the worst company I have ever used – and I’ve used BT!
Other website hosting companies, such as United Hosting, have a response time to emails of around two minutes – 1and1’s response time can be measured in weeks. I am not kidding. If you send an email to their firstname.lastname@example.org email address you may as well be writing your message on a piece of parchment, rolling it up, sticking it in a bottle and lobbing it in the Mersey. They’re a joke, and they don’t care.
They recently emailed their long standing customers to notify us (with just a couple of weeks’ notice) that they were Continue reading →
Purely because I wanted to make our meeting room seem more funky and interesting (and not in the slightest bit because it was suggested I get the arcade machine out of the house) I recently moved my Michael Jackson Moonwalker arcade machine into the meeting room at Engage Web. It adds a touch of retro chic to the meeting room, and offers everyone at work the chance to test their skills on some old classic arcade games.
Currently we’re playing Track and Field, one of the ultimate button mashing games of the period, and it has resulted in Tom breaking Usain Bolt’s world record for the hundred metres, in under 9.5 seconds. Fastest finger first or what!