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CSA Deny they’ve had my complaint letter

Yesterday I posted how Paul Gratton from the Child Support Agency said they had no record of my sending a complaint letter to them. This was despite my having the letter from them confirming the receipt of my complaint letter in my hand while talking to him.

Needless to say they never phoned me back today, and I’ve still had no resolution or contact from them since they promised they’d resolve the issue.

As a result, and as I do keep my promises, here’s the podcast of my phone call with them.

Enjoy!

Tags: CSA, Podcasts by MrDaz
9 Comments »

CSA lie about receiving my complaint letter

I’m astonished, truly astonished. I telephoned the CSA today to find out why they hadn’t contacted me to discuss my complaint letter, as their letter stated, and why it had been over 15 days since the date of their letter and they hadn’t resolved it, or contacted me to arrange an extension, again as their letter stated.

Guess what they said?

That’s right, they’ve no record of ever receiving a complaint letter from me! Despite not only receiving it, they’ve actually replied to confirm receipt of it, they say they haven’t got any record of me sending them a complaint.

Is it any wonder this is considered the most incompetent, corrupt government organisation ever created?

I’ve now been told by Paul Gratton from the Child Support Agency’s Birkenhead office that he’s passing my telephone complaint onto someone, who he refused to identify, and requesting that she (he did say SHE) calls me back tomorrow. He did not confirm that she would call me back however, as I doubt she will.

So, if I’ve been told that I cannot speak to the CSA over the phone, and they lie about receiving my letters despite replying to me confirming receipt of them, how am I supposed to contact them?

Perhaps I should try a fucking carrier pigeon, or maybe conduct a séance? Whatever I try, the lying bastards will no doubt refuse to accept that they’ve heard from me.

This is why I record everything and keep copies of everything. They can lie all they want, but I have the proof of their lies and incompetence both in writing, and as MP3 files.

Tags: CSA, Complaints by MrDaz
1 Comment »

Chav website wins award according to www.justsearching.co.uk

According to news posted on www.justsearching.co.uk, the Chav website SavvyChavvy has won an award for the way it helps communities stay in touch.

According to them, Chavvy comes from the old Romany word, meaning Youth. The website isn’t for chavs though, it’s for gypsies, or travellers.

I always thought chav was from the phrase ‘Chelmsford Average’, meaning scum. You learn something new everyday.

The article also talks about an award for a virtual nightclub in second life, for disabled people. I’m not even going to comment on that one!

Tags: Internet by MrDaz
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CSA still fail to reply to me

After my complaint letter to the CSA, I received a reply stating they’d resolve my complaint with 15 working days, or contact me to arrange an extension.

That letter was dated July 8th by the CSA, today is 15 working days and guess what? That’s right, nothing. In fact the letter from them did say they’d contact me within a few days, but naturally have failed to do so.

Here’s their full letter, see what you make of it:

8th July 2008

Dear Mr Jamieson

Thank you for your letter received on 7th July 2008

I am sorry that you are dissatisfied with the level of service you have received from the Agency.

Our Complaint Review Team will investigate the issues you have raised and will contact you again in the next few days to update you on the progress.

We aim to resolve your complaint within 15 working days. If we are unable to resolve your complaint fully within this timescale, we will contact you to negotiate an extension to this resolution period.

Yours sincerely

Complaints Administration Officer.

And no, I’ve not heard a word since. In fact, I’ll give them a call now and see what they say; if they’ll speak to me this time.