Right, this is taking the piss. I phoned BT last night (podcast to follow) and was on hold for 20 minutes. When I finally got through I spoke to someone who couldn’t speak English, and said I had a ‘party couch’.

A what now?

Several times she said ‘party couch’ before I finally managed to discover she meant a ‘broadband account’.

Fuck me.

Naturally she had to transfer me, because she couldn’t help – or understand me. They I spoke to someone in the UK. She said I had been charged twice because someone hadn’t cancelled my account. No shit.

I now have to wait 5 days for a refund.

She took my number to call me back and explain why I was paying 40 quid when my unlimited broadband is just 21 pound.

Guess what? She didn’t phone me back.

I’ll be cancelling my direct debit and complaining to BT today. Fucking morons.

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I just checked my bank account, and was surprised (actually, surprised is not strictly true) that BT have charged me TWICE for my broadband this month. 40 frickin’ quid, twice!!!

The podcast where the rude BT guy setup my moving the broadband from Wales to Manchester is available from the podcast section on this site, so have a listen if you haven’t already.

I now have to phone the idiots again today and get the one amount paid back. Why are they so stupid? Why do I keep getting this shit happen to me?

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