1and1 Internet still buggered

Internet nerd site The Register reported today that 1and1 Internet have been pissing off their customers for the second time this week.

Hosting and email provider 1and1 has annoyed its customers for the second time this week with patchy service.

The Register has been contacted by a dozen irate 1and1 customers, all complaining that their inability to access email, which the firm told us it had sorted on Tuesday, had resurfaced.

Many have had trouble contacting the firm. Our own call was sent to hold music for several minutes and then went dead. A recorded message informs callers the firm is working on a technical fault and is hoping to have normal service resumed “as soon as possible”.

Readers report both POP3 and SMTP are a no-go.

Reader Craig said:

The last email I received properly was 11:11 this morning, and I just get a send & receive error in Outlook when I try. Their webmail interface just gives a HTTP 500 Internal Server Error too!
And Mark asks asks what we’re itching to know too: “Any idea what’s behind their bullsh*t excuses?”

Of course, this isn’t the second time 1and1 have pissed off their customers this week. It’s the first, because they never fixed the sodding problem in the first place. I phoned them this morning, and got an engaged tone on their support line, so phoned their sales line – and naturally got through.

Someone promissed that everything would be sorted by this afternoon, and mumbled something about them jumping the gun with their earlier optimism about the problem being fixed. We’ll see about that eh?

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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One thought on “1and1 Internet still buggered”

  1. I believe I made the horrendous mistake of choosing a company because it had a 5 page ad in a popular computer magazine. In my opinion 1and1, with CEO Oliver Mauss, is a horrible company and many customers have voiced a host of complaints on various blogs. It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from NCO, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency?
    Also Investigative journalist, Kelli Jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: “1and1 should be shut down.”

    And finally, the Washington DC, Pennsylvania Better Business Bureau has them listed as “Unsatisfactory” Read comments on the BBB why. Read some customer comments on Red Flag.

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